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This mortgage company, and specifically, broker Pina, was referred to my mom -- an elderly woman with early onset dementia -- by her own predatory lawyers. They made a lot of money off her by facilitating a second and third mortgage she couldn't afford.

The broker from this firm made not one, but two separate broker fees off her because they helped her secure a second mortgage, and then that mortgage was increased (effectively like applying for a third mortgage).

She was retired and disabled had a CHIP Reverse mortgage as her first mortgage. What sane person would think she could afford a second and third mortgage?

Did anyone here stop to think that:

1. She can't afford this transaction.
2. Her competency or capacity might be diminished.
3. Request for a competent family member or power of attorney to help with these transactions.
4. I don't know... ask for anything reasonable?

Well, this company helped her remortgage what was left of her equity. When she couldn't pay, she was evicted and was basically broke and homeless.

I'm really surprised to see that they have such a high rating. If I could give zero stars, I would.

Working with Marilyn Wong on the mortgage process was a breeze. She was thorough, detail oriented and accessible right from the get go. The time of the day has never been a problem for Marilyn as she was always able to work around our work schedules and also available to answer questions late at night.
My wife and I were made to feel comfortable through the entire mortgage application process and we never felt rushed at any point.
Last but not the least, her people skills makes working with her exceptional. Thanks once again Marilyn for everything!

Had an absolutely great experience working with Marilyn, who helped us finance our new dream home! Would absolutely recommend, as she went up and beyond to help us.

Above and Beyond Service from Marilyn Wong on Our Mortgage Journey

From the outset, Marilyn’s expertise in navigating the intricate world of mortgage services was abundantly clear. Her unwavering commitment to finding the best possible solution for our needs was not just professional, it was personal. She handled our queries with the utmost care, providing us with comprehensive, clear explanations that made the entire mortgage process feel seamless.

Her attention to detail was impeccable, ensuring that every aspect of our application was in perfect order, which no doubt contributed to the smooth approval process we experienced. Marilyn’s patience and understanding were particularly noteworthy; she was always available to discuss our concerns and worked tirelessly to address them promptly.

What truly set Marilyn apart was her proactive approach. She anticipated potential hurdles and had strategies in place to manage them effectively, demonstrating her extensive knowledge and experience in the mortgage industry. Her advice was always thoughtful and tailored to our specific circumstances, which was invaluable in making informed decisions.

Marilyn’s dedication to our satisfaction did not go unnoticed. It was evident in the way she went the extra mile to secure us a competitive rate, and her efforts to expedite the paperwork were nothing short of extraordinary. Her genuine enthusiasm when our mortgage was finalized spoke volumes about her commitment to her clients.

In conclusion, Marilyn’s service was more than exceptional—it was transformative. She turned what can often be a stressful and overwhelming process into a positive and enlightening experience. We are deeply grateful for her assistance and would recommend her without reservation to anyone in need of mortgage guidance. Her professionalism, efficiency, and personal touch are truly a rare combination.